Terms and Conditions

​TERMS OF USE

These Terms of Use, hereinafter referred to as "Terms and Conditions" or "T&C" or "Terms" or "Agreement," along with any other Policy or Statement or Information that may be placed on this website, hereinafter referred to as "Company" or “Website” or “We” or “Us,” as modified or amended from time to time, are a binding contract between the company and you, hereinafter referred to as "You" or "User" or "Your" or "Buyer" or "Customer."

If you visit, use, or shop at the site or any future site operated by us, you accept these Terms and Conditions. In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you also will be subject to the guidelines and conditions applicable to such service or merchant. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

By subscribing to or using any of our products or services, you agree that you have read, understood, and are bound by the Terms and Conditions, regardless of how you subscribe to or use our products or services. If you do not want to be bound by the terms, you must not subscribe to or use our services.

​RETURNS AND REFUNDS

If returning an item, you will be responsible for the shipment, all related costs, and risks related to the return shipment.

Items may be returned up to 14 days from receiving the order. We only accept resalable items in its original packaging with the tags attached and in the same state as received, unused and undamaged.

After receiving and reviewing your return, you will receive a new product or refund as soon as possible.

ORDER CANCELLATION/MODIFICATION

If you decide to cancel or modify your order, please write to us as soon as possible. We will do our best to make the change. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.

​SHIPPING AND DELIVERY 

We ship all over India with a standard shipping charge of Rs 75 (7-10 business days) and express shipping charge of Rs 150 (3-5 business days) for all orders. Please note that we would be able to ship only to cities, towns, and villages with a Post Office. 

If you are ordering from a remote location, there might be delays in the shipment due to the local delivery facilities, we request you to kindly pick up the shipment from your nearest Shipping Hub.

We ship Monday through Friday, excluding select holidays. Once your order is processed and shipped out, we will notify you by email.

​PRIVACY POLICY

At Relieve Care, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and other channels.

Information We Collect

We may collect personal information from you when you interact with our website, make a purchase, subscribe to our newsletter, or contact us for customer support. This information may include your name, email address, mailing address, phone number, payment details, and other relevant details. We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

How We Use Your Information

We use the information we collect to process your orders, communicate with you about your purchases, provide customer support, send you marketing communications (if you have opted in), and improve our products and services. We may also use your information to comply with legal obligations or protect our rights and interests. 

You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication.

Data Security

We implement a variety of security measures to safeguard your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure server networks, and regular security audits.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal obligations. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or servicing you.

Contact

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please reach out to us at contact@relievecare.in

COOKIES

This website partially uses cookies, small text files stored by your browser on your computer. Cookies do not cause damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, more efficient, and more secure.

Most cookies that we use are so-called “session cookies,” which we will delete automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognize your browser on your next visit.

You can adjust your browser in such a way to allow cookies manually or to exclude cookies in general. In some cases, even to activate the automatic deletion of cookies when closing the browser.

The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via the support pages of the browser suppliers.

Please note, the deactivation of cookies may impair the functionality of this website.

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